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<div style="">Deputy Manager - Training Bangalore, UNext Learning Pvt. Ltd. - Business Development - Business Excellence - Training and Quality - Training&nbsp;</div><div style=""><br></div><div style="">JOB DESCRIPTION Role: Sales Trainer Position Title: Sales Trainer Department: Sales Excellence Grade/Level B1 Reporting To: Head – Training Reportees: NA Organization entity: UNext Learning Pvt Ltd Location: Noida ( JOB PURPOSE What is the primary purpose or objective of the job, and what will it contribute to the overall business of the company? UNext is a next-generation online learning organization focused on the higher education ecosystem. UNext aims to solve for improving access, increasing affordability, providing good quality content &amp; pedagogy, and enhanced outcomes for the student/learner community in the higher education space by leveraging technology. UNext is Indiaʼs first ed-tech company that provides end-to-end learning and assessment solutions in the online space. With the best-in-class content and technology stack, UNext offers the platform for online courses, digital &amp; online assessments, and student engagement tools. We have taken our first step by making our platform available to universities, colleges &amp; institutions in making quality education affordable and accessible to learners anywhere, anytime. Replicating the on campus experience online, we offer an immersive learning experience through a mobile-first LMS platform, access to world-class courses through synchronous and asynchronous learning, new age pedagogy, online assessments, access to a wide alumni network, and expert assistance to boost learnersʼ outcomes and opportunities. We are looking for a Sales Trainer to join our Sales Excellence team who will be responsible for creating engaging content, designing &amp; delivering the training programs across the sales teams, and ensuring consistency and high efficiency. WORK RELATIONS Primary interfaces- with whom do you have regular contact in carrying out your duties (whom do you report to/who do you functionally report to/whom do you have interfaced within and outside the organisation?) Internal Interface 1. Sales Excellence Team 2. Sales team 3. Marketing Team 4. Product Team 5. Academics &amp; Delivery Teams 6. HR Team External Interface 1. SMEs &amp; Trainers 2. Channel Partners CRITICAL ACCOUNTABILITIES List the critical accountabilities that must be achieved so that the job purpose is fulfilled. KEY TASKS &amp; RESPONSIBILITIES · Conduct skills gap analysis to identify areas of improvement. · Develop an engaging curriculum for the sales teams; this will include developing training metrics, assessments, and certifications. · Deliver practical training sessions across the B2C sales verticals of UNext · Monitor sales objectives and ensure training outcomes are aligned with the same · Conduct Training sessions, Refresher Training, concentrating on behavioural and sales competencies. · Prepare new sales representatives by providing training on our products, sales process, and value proposition in a blended learning model (classroom, e-learning, job shadowing). · Utilise practical sales training activities like role plays, discussions, and mock calls to strengthen the teamʼs skills · Responsible for the creation, preparation and enhancement of training outlines, agendas, presentations, transcripts, ready reckoners, and assessments and ensuring that the training curricula are accurate and up to date at all times · Train in a classroom or virtual setting and on-the-job training. · Ensure Feedback collection, conduction of skill gap analysis &amp; refresher training from trainees and managers about training courses on an ongoing basis. · Conduct mock calls, quizzes, and assessments to assess the product and process knowledge of the sales team. · Conduct quality checks via random audits on calls, chats, and emails of the sales team to identify the training needs. · Work closely with the quality team to ensure training needs are identified and met · Improve training effectiveness by developing new approaches and techniques, making support readily available, and integrating support with routine job functions. · Proactively motivate, coach, and provide feedback to the Sales Team Members. · Maintain training records, calendars, statistics, and monthly metrics. · Report on the impact of training programs (e.g., Conversion Rate Improvements) SKILLS, KNOWLEDGE &amp; COMPETENCIES What are the minimum requirements for the job in terms of? Qualification and Experience: Graduate/ Postgraduate in any discipline · Proven work experience as a Sales Trainer or similar role · Experience in a prior sales position is a plus. · 5 to 10 years of training experience · Hands-on experience with E-learning platforms, MS Excel, MS PowerPoint and Virtual platforms like Zoom, Teams, Google meet, WebEx · Experience in Sales Training Techniques and Methodologies · Experience in a prior sales role will be preferred. · Certified Professional Sales Trainer/Facilitator will be preferred. (TTT certified by a recognised institute) Skills, Knowledge &amp; Competencies · Strong interpersonal and stakeholder management skills. · Excellent communication skills, Presentation/facilitation skills, team working/Interpersonal skills, planning and organising, problem-solving skills. · Expert in training techniques and methodologies · Ability to adjust training techniques to accommodate various learning styles · Should be highly motivated, energetic, self-starte</div>

Noida

Deputy Manager - Training

<div style="">The Solution Architect &amp; Program Manager role involves creation of learning solutions for the BFSI and FinTech industry. This will be based on 2 modes</div><div style="">1. Based on client requirement – Interface with client to understand the training need and design solutions in discussion with SMEs. Present designed solutions for client signoff</div><div style="">2. Based on market understanding – Understand industry changes and skill gaps to design programs for immediate and future needs of the customers</div><div style="">The role demands thorough understanding of the industry, trends, ability to forge rapport with client representatives, clear communication skills, questioning skills. It is essential that he/she is able to get a clear understanding of the client’s training/education needs, as Solutions Architect &amp; Program Manager, he/she needs to map out the parts that will constitute the training solution and how they are going to work together. This role will need a solid understanding of the Fintech Industry, a good comprehension of BFSI domain and Training practices. This person should have a strong understanding of both B2B as well as B2C approach towards learner acquisition. The solutions architect should be able guide SMEs on content development and delivery.</div><div style=""><b style="font-weight: 700">A.</b> <b style="font-weight: 700">Key Accountabilities, Performance Areas</b></div><div style=""><b style="font-weight: 700">The candidate will be responsible for</b></div><div style="">1. Client interaction and identification of training gaps</div><div style="">2. Development of solutions/programs in discussion with Internal and adjunct SMEs</div><div style="">3. Identifying delivery cost and building Solution/program P&amp;L</div><div style="">4. Discussion and finalizing solution/program with client</div><div style="">5. Briefing and enabling Delivery team on client expectations, acquiring client specific content</div><div style="">6. Ensuring client and SMEs are on the same level of understanding</div><div style="">7. Developing new programs and solutions based on market understanding</div><div style="">8. End to end delivery management of the assigned programs – Identifying SMEs for content development and delivery</div><div style="">9. Negotiating commercials, PR and other finance related formalities</div><div style="">10. Identifying and enabling technology requirements for program delivery</div><div style="">11. Monitoring delivery and outcomes</div><div style="">12. Ensuring client briefing for programs delivered – Feedback, attendance, test scores etc</div><div style="">13. Continuous client engagement for deepening relationship</div><div style=""><b style="font-weight: 700">B.</b> <b style="font-weight: 700">Key Success Factors of the Job</b></div><div style="">a. Design and sell winning solutions that exceed client expectations</div><div style="">b. Understand winning propositions that will help us scale our engagement within the account</div><div style="">c. Benchmark and differentiate with competition</div><div style="">d. Bring out the USP and value add through customer pitches and presentations</div><div style="">e. Ability to articulate value effectively to various levels of customer stakeholders.</div><div style=""><b style="font-weight: 700">C.</b> <b style="font-weight: 700">Challenges in the Job</b></div><div style="">a. Coordination with cross functional teams</div><div style="">b. Influencing people</div><div style="">c. Lack of clarity from client</div><div style="">d. Bring together multiple thought processes and sometime conflicting views and outcomes into a synergistic approach</div><div style="">e. Change in schedules disrupting faculty availability</div><div style=""><b style="font-weight: 700">D.</b> <b style="font-weight: 700">Education and Experience</b></div><div style=""><b style="font-weight: 700">a.</b> <b style="font-weight: 700">Necessary Qualification / Skill / Certification – </b>Post Graduate degree</div><div style="">b. <b style="font-weight: 700">Optional Qualification / Skill / Certification – </b>PhD, Industry specific certifications</div><div style="">c. <b style="font-weight: 700">Necessary Experience and Exposure – </b>Prior work experience in Banking handling various functions and L&amp;D. Must have delivered sessions</div><div style=""><b style="font-weight: 700">d.</b> <b style="font-weight: 700">Good to have experience -</b></div><div style=""><br></div>

Mumbai

Director - Solutioning

<div style="">POSITION</div><div style="">Title</div><div style="">Deputy Manager – Learner Insights</div><div style="">Business Unit</div><div style="">Marketing</div><div style="">Reporting To</div><div style="">Assistant Director – Retention Marketing</div><div style="">Location</div><div style="">Bangalore</div><div style="">Mode</div><div style="">Work from office</div><div style="">KEY ACCOUNTABILITIES</div><div style="">•</div><div style="">Design and execute surveys to capture learner feedback at critical stages of their academic journey, including but not limited to enrolment and on-boarding experience, end term evaluations, and various other key touchpoints.</div><div style="">•</div><div style="">Collaborate with stakeholders across departments to identify key research questions and objectives for student experience surveys.</div><div style="">•</div><div style="">Managing end-to-end market research projects, including defining project scope, timelines, designing questionnaires, collecting responses, and data analysis for the Learner Experience team.</div><div style="">•</div><div style="">Oversee the collection of data through various research methods such as surveys, interviews, focus groups, and observational studies. Ensuring data collection methods are accurate, reliable, and aligned with research objectives.</div><div style="">•</div><div style="">Implement survey administration protocols, including distribution, data collection, and response tracking, utilizing both online and offline channels as appropriate.</div><div style="">•</div><div style="">Prepare comprehensive reports and presentations summarizing survey findings, highlighting key insights, trends, and actionable recommendations for stakeholders at all levels of the organization.</div><div style="">•</div><div style="">Partner with cross-functional teams to translate survey insights into strategic initiatives and process improvements aimed at enhancing the student experience.</div><div style="">•</div><div style="">Proactively provide market reports and consumer insight to support various Learner Experience teams, and university stakeholders with recommendations based on primary and secondary market research studies.</div><div style="">REQUIREMENTS: SKILLS, KNOWLEDGE, AND QUALIFICATIONS</div><div style="">•</div><div style="">Bachelor’s degree with minimum 2 years of experience in working with large data sets to identify trends and plan of action. Having a research agency background, and an MBA is a plus.</div><div style="">•</div><div style="">Excellent communication and presentation skills, with the ability to draw inferences from numbers &amp; data.</div><div style="">•</div><div style="">Candidate should have a flair for data analysis, and handling large data sets.</div><div style="">•</div><div style="">Adept at using functions, formulas, pivot tables, data manipulation, chart creation on MS Excel. Knowledge of BI/Tableau is a plus.</div><div style="">•</div><div style="">Detail-oriented with a strong commitment to accuracy and data integrity.</div><div style="">•</div><div style="">Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.</div><div style="">•</div><div style="">Passion for student success and a deep understanding of the factors influencing the learner experience in higher education.</div>

Bangalore - UNext Towers

Deputy Manager - Learner Insights

<div style="">UNext for Enterprise is looking for a motivated and articulate inside sales representative to join our marketing team. The inside sales representative will be responsible for understanding enterprise customer needs, scouting and qualifying new leads, and ensuring a regular pipeline of qualified leads for sales team.<br><br>An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. He/she must be comfortable making daily phone calls, writing and following up on e-mails, maintaining and augmenting databases, generating interest, qualifying prospects and setting up meeting for sales team.</div><div style=""><b style="font-weight: 700">Responsibilities</b>:</div><div style=""><em>1.</em> <em>Making outbound calls to potential customers, and following up on leads, thereby generating new MQLs.</em></div><div style=""><em>2.</em> <em>Research accounts, identify key players and generate interest.</em></div><div style=""><em>3.</em> <em>Understanding customers' needs and identifying sales opportunities.</em></div><div style=""><em>4.</em> <em>Answering potential customers' questions and sending additional information per email.</em></div><div style=""><em>5.</em> <em>Keeping up with product and service information and updates.</em></div><div style=""><em>6.</em> <em>Creating and maintaining a database of current and potential customers.</em></div><div style=""><em>7.</em> <em>Explaining and demonstrating features of products and services.</em></div><div style=""><em>8.</em> <em>Staying informed about competing products and services.</em></div><div style=""><em>9.</em> <em>Upselling products and services.</em></div><div style=""><em>10.</em> <em>Routing qualified opportunities to the appropriate sales executives for further development and closure</em></div><div style="">11. <em>Closely working with sales team and helping them in achieving targets.</em></div><div style=""><b style="font-weight: 700">Requirements:</b></div><div style=""><em>1.</em> <em>Minimum 4 years of B2B inside sales experience, edtech experience preferred.</em></div><div style=""><em>2.</em> <em>Proficiency in MS Office and CRM software</em></div><div style=""><em>3.</em> <em>Excellent written and verbal communication skills</em></div><div style=""><em>4.</em> <em>Preferred knowledge of emerging tech stack</em></div><div style=""><em>5.</em> <em>Excellent customer service skills</em></div><div style=""><em>6.</em> <em>Strong listening skills</em></div><div style=""><em>7.</em> <em>Strong sales and cold calling skills</em></div><div style=""><em>8.</em> <em>Bachelor's degree (preferred) or equivalent experience in communications, marketing</em></div><div style=""><em>9.</em> <em>Ability to work with agility in a fast-paced, deadline-driven environment.</em></div><h2 style="font-size: 1.5em"><br></h2>

Manager -  Enterprise Sales

<h1 style="font-size: 2em">JOB PURPOSE</h1><div style="">What is the main purpose or objective of the job; and what will it contribute to the overall business of the company.</div><ul>  <li style="">Appointing new &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;partners / Digital aggregators in the territory from existing entities &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;working in distance education, upskilling, Test prep institutes (CAT / &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;MAT/ SSC), Associated institutes like fashion design / Air Hostess etc.</li>  <li style="">Appointing key &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;partners like Ed tech players with bigger team sizes like 20 to 100 and &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;more and efficient offline and online lead generation machinery.</li>  <li style="">Working closely with &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;the partners in strategizing lead generation activities (offline &amp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;online), nurturing, target setting, monitoring and achievement.</li>  <li style="">Working closely with &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;partner counsellors in association with Unext coordinator in day-to-day &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;conversion, Target achievement, issue resolution</li>  <li style="">Overseeing partners &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;month on month invoicing and pay outs</li>  <li style="">Needs to be target &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;oriented on daily, weekly, monthly and batch basis</li></ul><div style="">· Use of various sales methods ( cold calling, presentations ,client meetings direct selling etc) to acquire learner.</div><div style="">· Developing strategies for learner acquisition gathering customer insights and Generating leads for sales</div><div style="">· Building strong relationship with key accounts</div><div style="">· Coordinating with other teams to ensure smooth delivery of product and sales.</div><div style="">· Analysing market trends and competitors activity and formulating strategies to respond to these.</div><div style="">· Preferred industry ed tech, telecom, fintech and insurance.</div><h1 style="font-size: 2em">SKILLS, KNOWLEDGE &amp; COMPETENCIES</h1><div style="">· Excellent communication</div><div style="">· Good presentation skill</div><div style="">· Sale strategy</div><div style="">· Closing technique</div><h1 style="font-size: 2em">Qualification and Experience:</h1><div style="">Any Graduate/ post graduates with minimum 3+ field sales experience. Cold Calling Experience, Lead Generation, Field Sales, Direct Sales.</div><h1 style="font-size: 2em">Competencies:</h1><div style="">· Time Management</div><div style="">· Prioritization of task</div><div style="">· Negotiation Skill</div><div style="">· Convincing Skill</div>

Assistant Manager - Channel Sales 

<div style=""><b style="font-weight: 700">Job Title: Manager/Senior Manager - B2B/Corporate Sales</b></div><div style=""><b style="font-weight: 700">Location: Bangalore</b></div><div style=""><b style="font-weight: 700">Company: U-Next Learning</b></div><div style=""><b style="font-weight: 700">About Us:</b></div><div style="">U-Next Learning, powered by the prestigious Manipal Group, is at the forefront of the education technology (EdTech) sector. We are committed to transforming learning experiences for professionals and students alike through our innovative and cutting-edge solutions. Our mission is to empower individuals and organizations by providing high-quality, accessible education.</div><div style=""><b style="font-weight: 700">Job Summary:</b></div><div style="">We are seeking a dynamic and results-driven Manager/Senior Manager for our B2B/Corporate Sales team. The ideal candidate will have 6-7 years of experience in EdTech corporate sales, with a proven track record of driving growth and building lasting relationships with clients. This individual contributor role requires a strategic thinker with excellent communication skills and the ability to thrive in a fast-paced environment. The incumbent will be responsible for generating business from government departments, institutions, and corporates.</div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style=""><b style="font-weight: 700">Sales &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strategy and Execution:</b>    <ul>      <li style="">Develop &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;and implement effective sales strategies to achieve corporate sales &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;targets.</li>      <li style="">Identify &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;and pursue new business opportunities to expand the corporate client &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;base.</li>      <li style="">Analyze &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;market trends and competitor activities to inform sales strategies.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Client &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Relationship Management:</b>    <ul>      <li style="">Build &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;and maintain strong, long-lasting relationships with key corporate &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;clients, government departments, and educational institutions.</li>      <li style="">Understand &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;client needs and provide tailored solutions to meet their educational and &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;training requirements.</li>      <li style="">Conduct &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;regular meetings and presentations to corporate clients to showcase Unext &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Learning’s offerings.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Performance &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring and Reporting:</b>    <ul>      <li style="">Track &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;and report on sales performance metrics, providing regular updates to &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;senior management.</li>      <li style="">Use &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;CRM tools to manage sales pipelines, forecast sales, and identify areas &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;for improvement.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Market &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research and Product Development:</b>    <ul>      <li style="">Gather &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;feedback from clients and market insights to contribute to the &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;development of new products and services.</li>      <li style="">Stay &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;updated on industry trends and emerging technologies in the EdTech space.</li>    </ul>  </li></ul><div style=""><b style="font-weight: 700">Qualifications and Skills:</b></div><ul>  <li style=""><b style="font-weight: 700">Experience:</b>    <ul>      <li style="">6-7 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;years of proven experience in corporate sales, specifically within the EdTech &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;industry.</li>      <li style="">Demonstrated &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;success in meeting or exceeding sales targets and growing a client base.</li>      <li style="">Experience &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;in securing business from government departments, institutions, and &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;corporates.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Education:</b>    <ul>      <li style="">Bachelor’s &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;degree in Business, Marketing, or a related field. An MBA or equivalent &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;advanced degree is preferred.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Skills:</b>    <ul>      <li style="">Strong &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;understanding of the EdTech market and corporate training landscape.</li>      <li style="">Excellent &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;communication, negotiation, and presentation skills.</li>      <li style="">Strategic &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;thinker with strong analytical and problem-solving abilities.</li>      <li style="">Proficiency &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;in using CRM software and sales analytics tools.</li>      <li style="">Ability &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;to work independently in a fast-paced environment.</li>    </ul>  </li></ul><div style=""><b style="font-weight: 700">Why Join Us:</b></div><ul>  <li style="">Be part of a pioneering company in the EdTech industry, backed by the Manipal &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Group’s legacy.</li>  <li style="">Work &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;in a dynamic, growth-oriented environment with opportunities for &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;professional development.</li>  <li style="">Competitive &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;salary and benefits package.</li>  <li style="">Opportunity &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;to make a significant impact on the education and professional development &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;of individuals and organizations.</li></ul>

Manager- Corporate Sales

<div style=""><b style="font-weight: 700">Job Overview:</b></div><div style="">We are seeking a dynamic and motivated individual to join our team as a Manager – Learner Retention. The primary responsibility of this role is to lead a team dedicated to supporting online learners in completing their degrees and progressing academically. The successful candidate will play a crucial role in ensuring high retention rates, enhanced learner experience, and supporting learners through their academic journey. The person will be responsible for fostering an environment of ownership, accountability while effectively managing internal and external stakeholders.</div><div style="">If you are passionate about supporting learners in their academic journey and possess the leadership skills necessary to drive success, we invite you to apply for this challenging and rewarding role.</div><div style="">Key Responsibilities:</div><div style=""><b style="font-weight: 700">1. Team Leadership:</b></div><div style="">- Lead, mentor, and inspire a team of academic support professionals by setting clear performance expectations and goals for them</div><div style="">- Foster a collaborative and proactive team culture.</div><div style="">- Establish and implement quality assurance measures to evaluate the effectiveness of the team members and ensure alignment with organizational goals and standards</div><div style=""><b style="font-weight: 700">2. Retention Strategy:</b></div><div style="">- Develop and implement strategies to ensure high learner retention rates.</div><div style="">- Ensure excellent learner experience to achieve industry leading metrics for key milestones</div><div style=""><b style="font-weight: 700">3. Academic Support:</b></div><div style="">- Oversee the resolution of academic and non-academic queries from learners.</div><div style="">- Collaborate with academic advisors and faculty to address learner concerns effectively.</div><div style=""><b style="font-weight: 700">4. Proactive Approach:</b></div><div style="">- Identify and address potential challenges proactively to enhance the overall learner experience.</div><div style="">- Implement initiatives to engage learners and encourage academic progress.</div><div style=""><b style="font-weight: 700">5. Stakeholder Management:</b></div><div style="">- Build and maintain strong relationships with internal and external stakeholders</div><div style="">- Collaborate with product, technology, finance, sales, and partner academic institutions to streamline processes.</div><div style=""><b style="font-weight: 700">6. Data Analysis:</b></div><div style="">- Utilize data and analytics to assess learner progress and identify areas for improvement.</div><div style="">- Implement data-driven strategies to enhance team performance and learner outcomes.</div><div style=""><b style="font-weight: 700">7. Continuous Improvement:</b></div><div style="">- Continuously evaluate and enhance support processes to better serve the needs of learners.</div><div style="">- Stay updated on industry best practices and incorporate relevant advancements into the support framework.</div><div style=""><b style="font-weight: 700">8. Communication:</b></div><div style="">- Communicate effectively with learners, addressing concerns and providing timely updates.</div><div style="">- Ensure clear and transparent communication within the team and with other departments.</div><div style="">Qualifications:</div><div style="">- Bachelor's degree in a related field; Master's degree preferred.</div><div style="">- Proven experience in a similar role, with a minimum of 5 years in a managerial capacity.</div><div style="">- Strong leadership and team management skills.</div><div style="">- Excellent communication and interpersonal skills.</div><div style="">- Demonstrated ability to collaborate with various stakeholders.</div><div style="">- Proactive mindset with the ability to identify and address challenges efficiently.</div><div style="">- Familiarity with online learning platforms and educational technologies.</div><div style="">- Analytical skills for data-driven decision-making.</div>

Manager - Learner Retention

<div style=""><b style="font-weight: 700">BASIC FUNCTION</b></div><div style="">To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations &amp; completions across semesters.</div><div style=""><b style="font-weight: 700">KEY ACTIVITIES &amp; RESPONSIBILITIES</b></div><ul>  <li style="">To be the first level - point of university contact for the student.</li>  <li style="">To act as an interface between the Student and the University departments.</li>  <li style="">To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.</li>  <li style="">To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat</li>  <li style="">To facilitate in addressing students with their semester – subject related queries.</li>  <li style="">To nurture students in completing their academic requirements in a timely manner.</li>  <li style="">To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students’ specific requirements/ queries and also receive inbound calls whenever required to address student’s queries and respond to their emails.</li>  <li style="">To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy &amp; timelines in addressing the student queries</li>  <li style="">To create and follow processes and recommend process improvements</li>  <li style="">To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.</li>  <li style="">To achieve high re-registration of students to next semester and high program completion rate.</li>  <li style="">To provide a precise and concise information through effective communication technique</li>  <li style="">To adapt and handle changing situations and environments efficiently</li>  <li style="">To use effective data points and interpersonal skills to resolve conflict situations</li>  <li style="">Refrain students from the last-minute submission of IAs, Project Synopsis and Project report</li></ul><div style=""><b style="font-weight: 700">INTERNAL &amp; EXTERNAL INTERACTIONS</b></div><ul>  <li style="">Internal: Course Coordinators, Student support executives</li>  <li style="">External:&nbsp; Students, External Faculty/ SME</li></ul><div style=""><b style="font-weight: 700">PROFILE REQUIRED</b></div><ul>  <li style="">Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.</li>  <li style="">2 – 6 years’ Experience in academics/student counselling</li></ul><div style=""><b style="font-weight: 700">Skill &amp; Knowledge:</b></div><ul>  <li style="">Good knowledge of a University Academic Processes</li>  <li style="">Interpersonal and organizational skills</li>  <li style="">Knowledge of ticketing system &amp; any CRM</li></ul><div style=""><b style="font-weight: 700">Competencies:</b></div><ul>  <li style="">Verbal, Listening and Written communication skills</li>  <li style="">Problem analysis and solving skills</li>  <li style="">Stress tolerance and attention to detail</li>  <li style="">Team working Quick learner with an ability to multitask and attention to detail.</li>  <li style="">Should be willing to work on weekends on a rotation basis.</li>  <li style="">Building strong relationship with students as well as within the organization</li>  <li style="">Sound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and PPTs.</li>  <li style="">Experience in handling Inbound and Outbound calls is preferred.</li></ul>

Academic Advisor

<div style="">UNext is a next generation online learning organisation focused on the higher education ecosystem. UNext aims to solve for improving access, increasing affordability, providing good quality content &amp; pedagogy and enhanced outcomes for the student/learner community in the higher education space by leveraging technology. UNext is India’s first ed-tech company that provides end-to-end learning and assessment solutions in the online space. With best-in-class content and technology stack, UNext offers the platform for online courses, digital &amp; online assessments and student engagement tools.</div><div style="">We have taken our first step by making our platform available to universities, colleges &amp; institutions in making quality education affordable and accessible to learners anywhere, anytime. Replicating the on-campus experience online, we offer an immersive learning experience through a mobile-first LMS platform, access to world class courses through synchronous and asynchronous learning, new age pedagogy, online assessments, access to a wide alumni network, and expert assistance to boost learners’ outcomes and opportunities.</div><div style=""><br></div><div style=""><u><em><b style="font-weight: 700">Introduction</b></em></u></div><div style="">An admission counsellor will play a fundamental role in achieving customer acquisition goal and revenue growth objectives.</div><div style=""><br></div><div style=""><em><b style="font-weight: 700">Responsibilities</b></em></div><div style="">• Source new sales opportunities through inbound lead follow-up and outbound cold calls and</div><div style="">emails</div><div style="">• Responsible for student admission and achieve their targets</div><div style="">• Understand customer needs / requirements and pitch a suitable program</div><div style="">• Close sales and achieve quarterly quotas</div><div style="">• Counselling, Interacting with students and Parents.</div><div style="">• Support students one on one in their selection of course, application process andmeeting</div><div style="">application deadlines.</div><div style="">• Should be able to assist students in obtaining the necessary documentation neededfor the</div><div style="">application process.</div><div style="">• Provide students, parents, and guardians with information regarding admissions</div><div style="">requirements and processes, enrolment process or other procedures.</div><div style="">• Coordinate systematic and efficient handling of applications and communicationswith</div><div style="">parents of student applicants.</div><div style=""><br></div>

Business Development - MUJ - NOIDA -R

<h3 style="font-size: 1.17em"><u><b style="font-weight: 700">Job description - Team Leader - U-next learning</b></u></h3><div style=""><br></div><div style=""><u><b style="font-weight: 700">Job brief:</b></u></div><div style=""><br></div><div style="">• We are looking for an experienced Inside Sales Manager B2C to oversee and support our&nbsp;</div><div style="">inside sales team.</div><div style="">• The Inside Sales Manager will monitor sales metrics and manage the entire sales&nbsp;</div><div style="">administration process. They will collaborate with various professionals, so it's essential that&nbsp;</div><div style="">they have excellent communication skills and feel comfortable working in a team&nbsp;</div><div style="">environment. They should also be able to lead and motivate the sales team to achieve&nbsp;</div><div style="">specific goals.</div><div style="">• Ultimately, the Inside Sales Manager should be able to build a high-performance sales team&nbsp;</div><div style="">to ensure customer satisfaction IN B2C.</div><div style=""><br></div><div style=""><u><b style="font-weight: 700">Responsibilities:</b></u></div><div style=""><br></div><div style="">o Manage the inside sales team</div><div style="">o Set and track sales targets for your team</div><div style="">o Suggest and implement improvements in the sales administration process</div><div style="">o Coordinate department projects to meet deadlines</div><div style="">o Report on sales metrics and suggest improvements</div><div style="">o Prepare monthly, quarterly and annual sales forecasts</div><div style="">o Use customer feedback to generate ideas about new features or products</div><div style="">o Research and discover methods to increase customer engagement</div><div style="">o Ensure sales, finance and legal policies and procedures are met</div><div style="">o Build an open-communication environment for your team</div><div style="">o Liaise with Marketing and Product Development departments to ensure brand&nbsp;</div><div style="">consistency and increase sales</div><div style=""><br></div><div style=""><u><b style="font-weight: 700">Requirements and skills:</b></u></div><div style=""><br></div><div style="">o Proven work experience as an Inside sales manager</div><div style="">o Hands on experience with CRM software and MS Excel</div><div style="">o In-depth understanding of the sales administration process</div><div style="">o Excellent interpersonal and team management skills</div><div style="">o Strong analytical and organizational skills</div>